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Exchange/Return and Exchange Policy:
We at Victoria Jackets try to make your shopping experience ultimately the best one out here. So after the implementation of our privacy policy, here we have our 30 days easy return and exchange policy.
30 Days easy return policy:
Because of the circumstances like the change in color, product, or size, if you want to return or exchange your received parcel then do contact us through our email address sales@victoriajacket.com within the limit of 30 days after receiving your parcel.
The email that you will be sending us. Make sure it is well-crafted and contains a picture of your parcel as well. And you have to describe your concern precisely.
Cancellation of orders:
When you want to cancel your order then you have to finalize the decision of canceling it right after 24 hours of placement of your order. In this case, you will get 100% amount back into your account. But after crossing the time span of 24 hours, some specific amount from your payment will be deducted accordingly. The details of the reduction of amount are given below:
On the cancellation of your parcel after 24 hours, 30% amount will be deducted from your paid amount.
If you cancel the order after 24 hours but within 3 days then the deduction will be 50%.
After passing 3 days, we would not be able to entertain your order cancellation act.
Exchange Policy
When there is an authentic issue with your received order then do not hesitate to avail yourself of our exchange policy. So whether you found a change in color, design, size, material, or anything else, just head over to us through our provided email address and exchange your received parcel with the perfect one that you ordered.
Terms and Conditions for Return and Exchange:
When it comes to applying for a return or exchange, then there are some specific points, terms, and conditions that you should keep in your mind.
One can just utilize our return or exchange policy within the time span of 30 days.
The product you want to return or exchange should be in its original condition.
The product should not contain any damage to it.
It should be kept from being washed.
The product should not be used.
The product should not be altered from your end.
It should not contain any cuts on it.
You can not execute the policy for customized items.
You are not allowed to remove the tag of the product.
Exceeding the limit of 30 days will lead you toward disqualification from being able to execute our exchange, refund, or return policy.
Keep the product in its original condition.
You have to bear the expenses for the exchange, return, or refund on your own.
When applying for the exchange, return, or refund policy then make sure you take the services of a trusted courier service that provides you with the tracking ID/Number. Because that will make your and our experience feasible.
You have to send back the parcel to the provided return address and of course, at your own expense.
Always remember that if your product is not in its original condition or you did not have followed our given guidelines then we won’t be able to entertain your request for an exchange, return, or refund.
The procedure for the execution of the return and exchange:
For the execution of the process for return and exchange, you have to follow the below-mentioned steps:
Take a picture of your product.
Attach that in an email.
Describe your reason for the return or exchange.
And send it to the email address sales@victoriajacket.com
As soon as we receive your email, our customer care department will get back to you within 24 hours.
After getting the response, accordingly, you have to send back the product to the given return address, or to the same warehouse from where you have received it.
When we receive the product, our team will inspect the issue and will notify you too.
After clearing all the inspection steps of the procedure and you declare a successful return, then our accounts department will proceed with the further procedure.
It will take around 3 working days for our finance department to process. And you will get the amount back in 5 to 14 banking days. Some banks may take more than 14 days to reimburse the amount to your account.
Refund Policy:
If you find any fault from our side in the received product, then you can claim a refund for your product. The issue can be related to the size, color, product material, or anything else. In this case, you can easily avail of our refund policy.
To claim your refund you have to get in touch with our customer care department through the provided email address of sales@vicktoriajacket.com
Terms and Conditions of Refund Policy:
Once you get in touch with our customer care department we will then inspect the issue. After the inspection, you will get your paid amount back into your account.
You will be reimbursed in the same method of payment that you have used to pay.
The process of refund from our accounts department will take around 3 working days.
However, you will get your payment back in the next 5 to 14 working days.