Elsbeth S02 Carrie Preston Floral Sweater

Return & Refund Policy

At Victoria Jacket, we are committed to providing a transparent and fair shopping experience. This Return & Refund Policy explains the conditions under which returns, refunds, exchanges, and cancellations are accepted.

This policy applies only to orders shipped within the United States.

1. Return Eligibility (30-Day Window)

• Returns or exchanges may be requested within 30 days of delivery.
• Items must be unused, unworn, and unwashed.
• Items must be in original condition with all tags, labels, and packaging intact.
• Items returned after 30 days are not eligible for a return, refund, or exchange.

2. Return Shipping & Fees

A. Our Error – Full Refund

If you receive a defective, damaged, or incorrect item due to our error, you are eligible for:

• A full refund or replacement
• No restocking fee
• Return shipping assistance where applicable

B. Customer-Initiated Returns – Partial Refund

For returns due to change of mind, size, or color preference:

• Return shipping costs are paid by the customer
• Original shipping charges are non-refundable
• A 10% restocking fee is deducted
• Refund amount: Product price minus 10% restocking fee (and original shipping, if any)

3. How to Request a Return

1. Contact Us: Email [email protected] with your order number and reason for return.
2. Return Authorization: Approved returns will receive a Return Merchandise Authorization (RMA) code.
3. Ship the Item: Securely pack the item in its original packaging and clearly include the RMA code.
4. Inspection: All returns are inspected before approval.

4. Refund Processing Time

• Approved refunds are processed within 3 business days after inspection.
• Additional time may be required by your bank or payment provider.
• Refunds are issued to the original payment method.
• Refunds will not be issued if items show signs of use, tags are removed, or the request is submitted after 30 days.

5. Exchanges

• Available within 30 days of delivery.
• Items must meet return eligibility requirements.
• Customized or personalized items are not eligible.
• Multiple orders placed for selection purposes are not eligible.

6. Non-Returnable Items

• Customized or personalized products
• Altered items
• Used or worn items
• Returns submitted after the 30-day window
• Orders placed unintentionally

7. Order Cancellation Policy

• Within 24 hours of placing the order: Full refund
• After 24 hours: Order processing begins
• After shipment: Cancellation is not permitted; the return policy applies

8. Late Delivery Refunds

If an order is not delivered within 20 business days, customers may request a refund, subject to shipment verification and carrier confirmation.

9. Customer Support

Email: [email protected]

Contact Information

• Website Name: Victoria Jacket
• Company Name: EVOKE BY AIR LLC
• Business Number (EIN): 33-1534216
• Address: 2747 Gray Fox Ln, Orlando, FL 32826, USA
• Email: [email protected]
• Phone: +1 833 456 2369
• Customer Service Hours: Monday to Friday: 8:00 AM – 5:00 PM
• Saturday and Sunday: Closed
• Time Zone: Eastern Time Zone (ET)
• Response Time: We respond within one business day.